About Us - Established in April 2013, the SCW IT Training team comprises 20+ IT Trainers who all have extensive experience of training GP clinical systems: EMIS Web, INPS Vision and TPP SystmOne. We provide a service to 845 GP Practices in 21 CCGs across the South, Central and West of England which is approximately 10% of GP Practices in England. This IT Training Service is provided by the CCG in support of Clinical System optimisation and there is no charge to your GP Practice. We provide a blend of learning options which include Group Training, Webinars, Videos, On-Site Training and Telephone Support. In Gloucestershire, Bernie Mayall, Assistant IT Training Manager is supported by IT Trainers, Joy Black, Nick Millener, Susan Martini and Anna Litwinowicz.
SCW IT Training Website - Please visit our SCW IT Training Team
website to find out more about us and any upcoming events - https://training.scwcsu.nhs.uk/
Classroom Sessions at Sanger House are
found on the Events > Central West page. On our website you can also find
training resources on all clinical systems including user guides and recorded
videos.
Support Desk - We also provide a ‘Support Desk’ for booking
training and any clinical system queries/ troubleshooting.
Training Needs Analysis 2020/21 - We
would like to give you the training you need, to do your job both effectively
and efficiently; in order to achieve this, we need to know what you do and
where you need help using your clinical system.
With this in mind, we have created an easy-to-use Training Needs
Analysis (TNA). This questionnaire will enable you to indicate areas where you
would benefit from having training and/or support from the SCW IT training
team. We will take your responses and
feed them into our IT Training plans for next year.
Please complete at - https://training.scwcsu.nhs.uk/home/training-needs-analysis
Online Appointments - With the need to offer at least 25% of your appointments online here are some tips to make this process as easy and efficient as possible.
- Test Patient
- Set up a test patient so you can see what it looks like from a patient
perspective. Tests patients for Patient Access (EMIS) and SystmOnline (TPP)
don’t need an NHS number but they do to use the NHS App.
- Keep It Simple
– Keep Slot Type and Rota Type names
short (so they fit on small screens), concise (but avoid abbreviations and
clinical terms) and patient friendly. Clinician names, time, locations are already displayed elsewhere
so don’t need to be included.
Examples of confusing names –
- Curzon -TELEPHONE
CONSULTATION BETWEEN 12:00 -15:00PM
- GPAFNONGP - Nurse Appointment
- 14 Day Normal Surgery - web bookable
Examples of appropriate names -
- Blood Test (Requested by clinician)
- Health Check (age 40-74 only)
- Cervical Screening (age 25-64 years)
- Availability - You should try to offer all appointments that can be
booked over the phone online. If a patient realises they have access to more
appointments by phoning the practice they are less likely to try and book
online in the future.
- Release Time - Use appointment embargos to control how and when your
appointments become available throughout the day. Experiment to identify which
approach works best for your practice.
- Review Bookings - Proactively reviewing the appointment reason given
by patients provides an opportunity for triage and care navigation and to
ensure correct appointments are being booked. Patient education is an important
factor.
Arden’s QOF Support - Arden’s have released the following support article which is useful for maximising your QoF points now we are getting to that time of year.
QOF Personalised Care Adjustments – 2
Invites Following the
concerns raised by practices about the loss of opportunistic prompts following
the roll out of the QOF changes in 2019, TPP have confirmed to NHS Digital that
they will add a status flag to the patient record which will alert practices to
the fact these patients may be missing QOF care as part of their roll out of
v44 of the QOF business rules. This will be implemented in the next two weeks.
NHS Digital will
explore whether additional functionality can be added to v45 of the QOF
business rules to ensure that the two invitation PCA will only come into force
at the end of the reporting period i.e. 31st March.
TPP Updates
https://training.scwcsu.nhs.uk/component/content/article/109-news/220-systmone-monthly-updates?Itemid=101
TPP Updates
As
practices know, TPP release an update every month. We have summarised the main changes
from the January 30th release on the SCW Training website:
EMIS Web
Paramedic Prescribing - There have been a
number of queries regarding adding the ability for paramedics to prescribe in
EMIS Web. At present this functionality does not exist, however development is
underway and this functionality will be released in EMIS Web 9.9 (due for
release by the end of Q2 2020). Further
information, including detail on a workaround you can use in the interim, is
available on EMIS Now
QOF Personalised Care Adjustments – 2
Invites - Since the release
of the QOF Alert Protocol v42, QOF alerts for outstanding reviews etc have been
automatically removed from a patient’s record once a second invitation for
review has been coded. Technically this is in-line with the v42 business rules,
however a number of users have expressed a frustration with this, and after
discussions with NHS Digital it has been agreed that EMIS will amend their QOF
alerts so that these alerts remain visible even after the second invitation has
been coded. This work is underway and EMIS anticipate a release by 3rd February
2020.