Guide to Resetting User Passwords in a GP Practice
Prerequisites
· An administrative account that must be requested
through the IT Service Desk ghn-tr.ITServiceDesk@nhs.net
· RSAT tools and the associated shortcut titled
‘Password Reset’. This is installed by the Cyber
security team upon request
Resetting a password
First log into your new administrative account. This account can be identified by the pattern ‘GPIT—(initials)’.
Next navigate to the shortcut on the desktop labelled ‘Password Reset’ and double click it. If successful you will be presented with the below screen:
Once you have reached the above page, scroll up
and down the right-hand side of the application and then left click the user
account you want to reset the password.
Once you have left clicked the appropriate user account, select the option labelled ‘Reset Password’ as highlighted in the above image.
This will now display the password reset page:
Once you have reached the above dialog box, enter a new password
into the first and second box. Always ensure the tick box ‘User must change
password at next logon’ so that the user can set their own password when they
next attempt to access their account.
Password Best Practice
In order to ensure the integrity and confidentiality of an
account it is important that strong hard to guess passwords are used. In order to
achieve this, it is advised that the following best practice is used:
·
One or more numbers
·
One or more special characters
·
3 unique memorable words
· A unique password not used on other systems at home or in the workplace
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