Tips for using Digital services in an emergency
Have practices thought about using digital services to support clinical care delivery during an emergency? Here are some tips:
Promote Patient Online
services/NHS APP for managing appointments and repeat ordering
Promote the Practice website
for advice and guidance – including NHS 111 symptom checker
Encourage patients to order repeats
online or through the POL
Change online face to face
appointments to telephone consults/triage
Develop processes to enable
use of the enquiry forms on Footfall
Use SMS messaging to
communicate with patients either global messages or for consultations
Investigate the use of patient
messaging via the online apps (use eConsult if applicable)
EPS 4 live – Practices can
send prescription barcodes by text
Discuss delivery services with
local pharmacies